Faq - frequent questions.
1. How does your booking system work? On-line by means of our site and/or by means of accredited tourisim portals. Directly contacting the hotel by phone, fax, or e-mail.
2. If a reservation is not cancelled in time will it be charged to my credit card? Yes, if the cancellation is not made within the time frame established by the hotel.
3. Does the hotel have parking facilities? No, but there are paid and free parking places in the vicinity.
4. What is the cancellation policy? Informing us 8 days prior to the reservation date, no charge; late cancellations which do not respect the 8 day policy result in a charge for 1 night; a cancellation without notifying the hotel results in a charge for the entire stay.
5. Which credit cards are accepted for confirming a reservation? Visa, Mastercard and American Express.
6. How can I reach the hotel from the airport? Follow the signs for Viareggio/Genova (Genoa) and Viareggio/Pisa.
7. How can I cancel or modify a reservation made on line? By following the instructions on the site itself.
8. How can I send requests or make comments on this site? Our site is outfitted with a link dedicated to clients' comments. The various portals accredited by us contain a section dedicated to comments on hotels.
9. How can I be assured that my online reservation has been confirmed? You will receive an online reply on the part of our site or the portal itself.
10. How can I make a reservation via internet? Filling out the request that you will find at this address
11. Do you accept pets? Only on request, by previously phoning us.
12. Is it necessary to give my credit card number to confirm my reservation? It is preferable as a guarantee.
13. Can I book more than one room at a time? yes.
14. Are there extra costs? Everything that is not included in the stated cost or package but that you wish to use.
15. I don't feel safe giving the details of my credit card. Is the system safe? yes.
16. Do prices include breakfast? yes.
17. Are there reduced prices for children? Yes, see the discounts on our site.
18. I'll be arriving late at the hotel. What should I do? Advise by phone before 7 p.m. on the day of arrival.
Terms & Conditions
The present website is at the disposition of the client on the condition that said client accepts without any alteration the terms, conditions and legal notes included herein. The use of this website on the part of the client represents his/her acceptance of all terms, conditions and legal notes.
The booking function of the present website is provided exclusively with the intention of aiding the client in determining the availability of goods and services corresponding to travel and to carry out booking according to law without any other motives. The user declares to be at least 18 years of age and to be in possession of the legal authority to undersign the present agreement and to utilize the present website in compliance with all of the terms and conditions described herein. The user declares, further, to assume the financial responsibility for all use of this Website (and of the use of such on his/her account on the part of others, including, without any limitation, minors living with the client). The user has the responsibility of monitoring any use of the present website which might be made in his/her name on the part of minors. The user declares that all of the information furnished directly or by family members during the use of the present website is true, exact and complete and agrees not to effect any false or fraudulent booking. The user declares that he/she will utilize the booking service of the present website for the sole purpose of effecting requests for reservations for him/herself or for other persons whom he/she is legally authorized to represent. The user is aware that, in the case of excessive or inappropriate use of the booking functions of the present website, he/she could be denied access to such service.